How to install a mobile bank?

The presence of the Sberbank Mobile Bank allows you to control deposits, the status of accounts on cards, loans and conduct banking operations on them at any time. This is very convenient, since it greatly simplifies the system of working with Sberbank and allows you to conduct transactions online. When you connect this service you will have to pay a monthly fee, although there is an “economy” tariff, but in general this approach is fully justified. Especially if you often have to carry out banking operations at different times of the day. In this article we will look at how to install a mobile bank on the phone.

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Phone Account Management Features

A mobile bank is a service connected to a telephone owned by a bank card holder. Using this option, it is possible to carry out certain banking operations and control cash flow. If there is a plastic card issued by the bank, each client of Sberbank can also connect an SMS service.

A bank client can take advantage of the following features:

• when making a payment with a card, receive SMS notifications of debited funds from the account;
• receive SMS messages about the amount of cash receipts;
• have access to the history of banking transactions;
• request passwords for transactions with Sberbank Online;
• transfer funds between your bank cards;
• at any time to request a cash balance on the card account balance;
• perform a loan repayment operation;
• deposit money to the balance of both your own and another person’s telephone device;
• transfer funds to a bank card of other holders of the Sberbank card;
• carry out operations under the “Thank you” program;
• according to the list provided by Sberbank, pay for the services of the company;
• carry out the functioning and control of automatic periodic payments;
• if necessary, lock services and cards.

Important! The presence of a Mobile Bank, in addition to the functional capabilities of banking operations, is able to protect the client from the actions committed by cybercriminals and fraudsters. This service is able to timely deliver information on cash expenditures not committed by the client. Also at any time there is the possibility of self-locking this product.

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Choice of a tariff plan

Today, there are two packages for a mobile bank: “Full” and free “Economy”. In order to make the right choice, you need to familiarize yourself with the differences in these packages in more detail before setting up a mobile bank.

The Full package includes the following features:

• after transactions with cash flows, the client receives an SMS message about the size of the operation and the balance sheet at the moment;
• it is possible to clarify the cash balance at any time;
• when sending a request, it is possible to obtain information about the history of recent transactions conducted with the card account.

Important! The operation of these operations is an important service, as it helps to control the account and prevent fraud. Therefore, it is very convenient to request some of them in the Economy package. Only these operations are already a paid service.

In the Economy package, opportunities are limited, but the following options are available:

• Card lock.
• You can block and activate the Mobile Bank, as well as switch to another package.
• Receiving data on the amount of credit limit on a bank card.
• You can top up your phone account.
• Transfer of funds to other accounts

Important! If the choice of the tariff package does not correspond to your ideas, then you can switch to another package. This is easy enough to do. To do this, send an SMS message with the command word that corresponds to the name of the package and dial the last digits of the card number.

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How to install a mobile bank?

How to make a mobile bank? Installing this service from Sberbank is very simple. There are several ways to do this. You can activate this service through:

• online service;
• Bank branch
• hotline;
• ATM or terminal.

Internet connection

If the activation of this service did not occur when applying for a bank card, then the Mobile Bank can be connected independently via the Internet in the Online Banking. In this case, you must use the password and identifier, which are requested by telephone or can be obtained at any branch of the ATM.

When you open the main page of the service, all accounts and work products of the client are viewed. Almost all actions are duplicated and there is a possibility of their implementation in the sections of the “Main menu”, which is located in the header. You can also go to the “Personal section” located on the left.

Important! As soon as you enter Online Sberbank, a window pops up with a proposal to activate the Mobile Bank. If at the moment such a service is not needed, then you can click on “Connect later”. After some time, such a proposal is repeated again.

How to install a mobile bank on your phone via the Internet:

1. Go to the Personal menu.
2. Select the Mobile Bank section.
3. Click “Connection Details” - “Connect”.
4. When performing these actions, go to the settings window.
5. To connect the Mobile Bank option via the Internet, you need to fill in the following columns:
   • Choose a package: Economy or Full.
   • Phone number. In automatic mode, the number entered by the client at the time of signing the contract is entered in the field. If for some reason the phone is lost and the service will be connected to another number, then in the Contact Center or in a branch of Sberbank you need to replace your details.
   • Card number. Choose from the list of your cards the one that will be activated.
6. Click “Confirm”.

Important! When all parameters are filled in, the “Confirmation” section opens. Here is a detailed overview of the selected products and packages, which are properly checked for relevance.

The client has several options, which are determined by the corresponding button:

• “Confirm”. When the data are entered correctly, the “Confirm by SMS” button is pressed. After a while, the client receives a password to the specified phone number - it must be entered into the empty column of the window that opens, and then click on the “Confirm” button.
• “Back”. This button allows you to return to the previous menu if you want to change the service package or if an error is detected in the card number or details.
• “Connect later.” If desired, you can cancel the activation using this button.

After completing the setup procedure, the client is automatically transferred to the “View Application” section. All information is concentrated here, reporting about the acceptance of the application for consideration by Sberbank.Within three working days, as a rule, the bank employees react to the accepted application. All this time, it’s possible to track the status of the application in the “My Account”. After approval, a corresponding mark appears. With a positive solution to this issue, no additional operations are necessary. From this moment you are provided with all the features of the service.

Important! This method is very convenient, since it is possible to activate this service at home without visiting a branch of Sberbank. It is suitable only for Sberbank Online customers who are part of the general online banking system from Sberbank.

Connection through a branch of Sberbank

When issuing a bank card, employees of Sberbank branches offer all customers to activate the Mobile Bank service. If for some reason you did not connect this option, you can always visit the branch of Sberbank and connect it.

To do this, you must provide an identity document, for example, a passport, and write a statement that will be registered in the mobile bank system. After that, the connection will occur within three business days.

Connection using a terminal at an ATM

When activating the Mobile Bank service, it is not at all necessary to visit a branch of Sberbank and stand in line. You can use the services of the nearest ATM or terminal. In this case, you must have a bank card with you and know the meaning of its pin code.

How to install a mobile bank on your phone through an ATM:

1. To access the features of this service, you need to insert a bank card in a special hole in an ATM or terminal, enter a PIN code.
2. Then in the main menu select “Mobile Bank”. Such an operation takes you to the on-screen menu, whose services are associated with the SMS banking system.
3. Here we select “Connect the main card”, after that you need to make a choice and give preference to the Full or Economy option.
4. After sending the request, this option will be activated within three business days.

Important! The advantage of this method is that there is no need to visit a branch of Sberbank and fill out various papers. Such an operation is performed quite quickly, at any time of the day. In this case, you do not have to be a member of the Sberbank online banking system and be a client of the Sberbank Online service.

Connection via telephone

To connect Sberbank's Mobile Bank via a telephone device, you must directly contact the support service operator. For such an operation, you need to prepare the following documents:

• passport;
• Bank plastic card details.

Then dial the support operator by dialing the number 8 800 200 3747 from your mobile phone.

Important! If the result is negative, you can use the hotline telephone and dial the number 8 800 555 5550.

The operator who contacted you will ask for some information - a passport registration, full initials, bank card number, your secret code and your phone number.

Important! It should be noted that this method is only suitable for those customers who have indicated their phone number when filling out the questionnaire at the time of receiving a bank card. The number to which the Mobile Bank service will be connected must be in the Sberbank database.

Connection via telephone via SMS

How to install a mobile bank on the phone via SMS? Before the widespread use of Internet banking services, it was possible to connect the Mobile Bank in the SMS message mode. To do this, it was necessary to register and apply at a special service department of Sberbank.

With the advent of the Internet, there are now much safer and more productive methods for connecting the Mobile Bank. Therefore, the activation operation by SMS was suspended.

Currently, via SMS, you can switch from one tariff package to another.To switch to the Economy package, you need to send the appropriate command to number 900:

• ECONOMY XXXX;
• TARIFF XXXX;
• ECONOMIC PACKAGE XXXX;
• ECONOMNIY PAKET XXXX;
• ECONOM XXXX;
• ECONOMIC RATE XXXX.

To switch to the Full package from the Economy tariff, you must send the appropriate command:

• FULL XXXX;
• TARIFF + XXXX;
• FULL PACKAGE XXXX;
• POLNIY PAKET XXXX;
• UPGRADE XXXX;
• UPGRADE XXXX.

Important! XXXX in SMS messages indicate the last 4 digits of your bank card number.

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How to find out if a service is connected?

To use the Mobile Bank service, you need to know whether this option is connected or not. After applying any of the previously considered methods of connecting the service, you will receive an SMS notification of approximately the following contents from the number 900 to your number that is linked to a bank card: “Mobile bank. Registration completed successfully. ”

In the absence of SMS alerts, do not worry, because there are cases associated with delivery delays. In this case, you can check the operation of the Mobile Bank by requesting any information. For example, by sending a request using the SMS message “BALANCE” and indicating the last 4 digits of a bank card, you can find out the balance of funds in your account. The response received indicates the successful operation of this service.

Important! If there is no SMS response, you must contact the bank branch where this option was connected, or use the telephone hotline.

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How to connect Sberbank Mobile Bank to another number?

How to install a mobile bank on another phone? You can connect this service to another phone number. This situation arises when you need to manage SMS service from multiple phone numbers.

To connect the Mobile Bank to another phone, while maintaining the old number, you need to go to the Sberbank department to write an application on the form provided and make a note in the item “Please register the next mobile phone number ...”.

Within three working days, this application is reviewed.

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Connection when changing the number

Sometimes situations arise when it is necessary to replace a phone number that is tied to a service. This option is justified when:

• SIM card or phone lost
• There is a change of number or a refusal to use the old number.

Important! For security, it is necessary to disable the old phone number, because after some time the operator “gives away” the unused number to other users. If the Mobile Bank is not turned off, the new owner will receive SMS messages about your banking operations.

Phone numbers are replaced at a branch of Sberbank. One application is filled out to disconnect the old phone number from the service, and the second - connects the new number.

Important! If you lose your phone or SIM card, you must urgently use the hotline to block the number in order to avoid unauthorized access to bank accounts.

An application for changing the phone number that is tied to the service is carried out within three business days.

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Commands for requests and SMS calls

Before you start working with the Mobile Bank, you need to study the instructions that display the various SMS messages and ussd commands that are needed when making requests or conducting the corresponding operations.

Consider the most common types of SMS messages:

• Balance, make a space, 4 digits of a credit card. If there is such a request, you can find out the cash balance on the card account.

Important! Each team has several options, in addition, you can write a request in English.

• History, make a space, 4 digits of a bank card. Such a request corresponds to the receipt of information on the latest transactions with the card.
• Lock, make a space, 4 signs of a bank card, a number indicating the reason.If there is such a request, it is possible to block the card. Reasons and their designations in numbers:
  1. loss is 0;
  2. theft - 1;
  3. the card remained at the ATM - 2;
  4. another reason is 3.
• BLOCKING SERVICES - such a request allows you to suspend the operation of the Mobile Bank.
• UNLOCK SERVICES, make a space, 4 digits of a credit card. Such a request activates a service that was previously disabled.
• Help - requests all cards with activated Mobile Banking service.
• Amount in national currency. Transfer to the account of your phone number the specified value.
• Payment, phone number, value of the amount. The ability to quickly recharge a phone number from your card account.
• Transfer, phone number, value of the amount. Money will be transferred to the card account of the specified phone from the client’s account.

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Stock footage

Having the details, the alphanumeric code in the same manner by SMS, you can pay for the services of the relevant organizations. In addition, it is possible to set up automatic payments to pay for utilities, replenish the phone number while reducing the account balance to a certain amount, pay a monthly loan, etc. With all the functionality you can figure it out and evaluate its advantages after installing Mobile Banking - How to do this, we have already prompted you.